PRIVACY POLICY
This “Privacy Policy” constitutes a part of the “Games Terms of Service” applicable to you when using the applications and service sites (collectively, hereinafter referred to as “the Services”) operated by Neilo Inc. (hereinafter referred to as “Neilo” or any similar terms like “we” or “us”). This Privacy Policy applies when you visit, access, or use the Services. Furthermore, your Personal Information obtained through the Services is managed in accordance with this Privacy Policy.
This Privacy Policy does not apply to the Personal Information acquired by third parties providing information or services through the Services. Additionally, it does not apply to individuals who are not users of the Services.
■Definition of “Personal Information”
The definition of “Personal Information” shall be in accordance with the provisions of the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003, hereinafter “Act” including any amendments or revisions thereafter) and other privacy-related laws and regulations in applicable countries and regions (hereinafter “Laws”).
“Personal Information” is defined in the Act as information relating to a living individual which falls under any of the following items: information that can directly identify an individual(such as name, address, telephone number, email address, gender, date of birth, etc.); information related to the individual (such as usage history, usage fees, hobbies and preferences, areas of interest, etc.); information that, while not directly identifiable on its own, can become personal information when combined with other information.
1. Collection of Personal Information
When using the Services or making inquiries, we may request users to provide their information including name, email address and Account ID. This information may fall under the Personal Information. Such information is managed by Neilo and may be stored, in whole or in part, by a subcontractor which manages servers.
【Collected Information】
We may collect any or all the following information regarding your status of access and usage of the Services:
・ Device information
・ Log information
・ Cookies and anonymous IDs
・ Location information
2. Purpose of Use
All Personal Information collected by Neilo, including information provided when making inquiries through the Service, will be used solely for the purpose of utilizing the Services. The purposes for which Personal Information is used are as follows and will not be used for any other purposes:
(a) To respond to disputes or litigation
(b) To provide customer support and other after-sales services
(c) To collect supplementary information regarding trends and issues related to the use of the Service (this does not include personally identifiable information which enables identifying a person)
The purposes for using any collected information other than the Personal Information are as follows:
(a) To produce statistical data related to the Services, processed into a format that does not identify individuals
(b) To deliver or display advertisements by Neilo or third parties
3. Provision of “Personal Information” to Third Parties
We do not disclose the Personal Information to third parties, except when outsourcing all or part of the services, responses, or other actions requested by the information provider to third-party companies. However, if a request is made by a court, police, or other authorities authorised by laws or ordinances, we may disclose information without the individual’s consent.
4. Updates to the Privacy Policy
We may improve or revise the contents of the Privacy Policy due to changes in laws, changes in our business operations, or user requests. In such cases, the revised content will be clearly communicated to users in advance, and the changes will take effect after a certain period of time reasonably determined by Neilo.
5. Contact Us
If you have any questions, comments, concerns, or any other inquiries regarding Personal Information or about this Privacy Policy, please contact via the form “Contact Us“.
You can also contact us via postal mail to Neilo Inc., located at 1-29-9 Takadanobaba, Shinjuku-ku, Tokyo 1690075, JAPAN.
Last updated: August 2, 2024