OH!THE SURVIVOR! Terms of Use
Last updated: January 29, 2026
These Terms of Use (hereinafter referred to as the “Terms”) set out the basic matters regarding the use of the game application “OH!THE SURVIVOR!” (hereinafter referred to as the “App” and all services and content provided in association with this App collectively referred to as the “Service”) provided by Neilo Inc. (hereinafter referred to as “Neilo” or any similar terms like “we” or “us”).
1. Agree to Terms and Conditions
A) By using the Service, you are deemed to have agreed to be bound by these Terms. If you do not agree to these Terms, you may not use this Service.
B) If you are a minor, you must obtain the consent of your legal guardian (parent, etc.) for all use of this Service (including consent to these Terms, and Guidelines) before using the Service.
C) Guidelines, privacy policies or rules of use posted on the Service or our website (“Guidelines”) should also constitute part of these Terms. In the event of any discrepancy between the provision of these Terms and those of the Guidelines, the provisions of the Guidelines should take precedence.
D) If you do not agree to these Terms or Guidelines, you may not use the Service and should immediately discontinue downloading, installing or using the App, and if you have already installed the App, you agree to uninstall it.
2. Disclaimers
A) We do not guarantee the existence, content, or permanence of the Service.
B) We do not guarantee any of the following with respect to the Service:
(i) This App will be suitable for your particular purpose or will meet your expectations in terms of functionality, usefulness, quality, standard or value;
(ii) This Service is free of bugs or other defects, or that the Service is complete or reliable;
(iii) This Service must be available in any environment without interruption and must operate on all devices;
(iv) No loss of Game Data and other integrity of information; and
(v) The truthfulness, accuracy, and recency of the information posted on this service.
C) We should not be liable for any social, psychological, or physical damage caused to you using the Service that is outside the scope of socially acceptable practices, except in cases of our intentional or gross negligent conduct.
D) We should not be liable for any unauthorized access to the Service, computer virus infiltration, or any other damage caused by a third party, except in cases of our intentional or gross negligent conduct.
E) If you cause damage to a third party through your use of the Service, or if a dispute arises between you and a third party, you should resolve these matters at your own responsibility and expense and shall not bear any responsibility to Neilo. If a dispute between you and a third party causes damage or expense (including but not limited to reasonable legal fees) to us, you should compensate or indemnify them.
3. Modification, Termination and Suspension of the Service
A) We may change or terminate the Service in whole or in part of these Terms at any time without prior notice to you, including the modification or termination of free or paid services.
B) We may change or terminate the Service in whole or in part of these Terms at any time without prior notice to you, including the modification or termination of online communication services.
C) We may interrupt the provision of the Service without prior notice to you in the event of any of the following events:
(i) To perform routine or emergency maintenance or repairs to the hardware, software, communications equipment and any other resources used to provide the Service;
(ii) Communication lines such as internet and mobile phone lines are disconnected;
(iii) Force majeure such as natural disasters, fire, power outages, wars, disputes, upheavals, riots, labor disputes and other unforeseen accidents; and
(iv) Any other case in which we deem it necessary to interrupt the provision of the Service.
D) We shall not be liable for any damages caused to you due to the change, termination or suspension of the Service pursuant to this Article, except in cases of our intentional or gross negligent conduct.
4. Modification of Terms of Use
A) We may set an effective date and change the contents of these Terms, the service fees, etc. of the Service at any time if we determine that there are reasons such as changes in the actual circumstances or socio-economic situation related to the Service, changes in the tax system or laws and regulations, or other changes in circumstances. Any changes to these Terms will be displayed in advance within the App or on our website, unless otherwise specified by us.
B) By using the Service after these Terms have been changed on the effective date, you will be deemed to have agreed to the changes. If you do not agree to such changes, please do not use the Service.
5. Service Fees and Costs
A) This Service is completely free of charge and does not include in-app purchases (item purchases, etc.). We provide this Service as is.
B) You shall prepare any equipment and communication services necessary to use the Service at your own expense and responsibility.
C) If a minor uses the Service without the consent of a legal representative as provided for in these Terms, but falsely represents himself/herself as an adult, the minor will not be able to cancel any legal actions taken in connection with the Service.
D) If you were a minor at the time you agreed to these Terms or Guidelines and you use the Service after reaching the age of majority, you will be deemed to have ratified all legal acts relating to your use of the Service.
6. Intellectual Property Rights of the Service
The intellectual property rights (including, but not limited to, copyrights, patent rights, trademark rights, design rights, etc.) related to images, videos, text, programs, and all other information that we provide to you in the Service (hereinafter referred to as the “Content”) are owned by Neilo or Licensors who have granted us a license to use the Content (hereinafter referred to as “Licensors”). You should not reproduce, transmit or otherwise use the Content and allow any third party to use it without Neilo’s or Licensor’s permission, except as permitted by law.
7. Handling of Game Data
You can use all and any data created in the App by your use of the Service (including characters, items, statuses and other data that created by your use of the Service, hereinafter referred to as “Game Data”) on a non-exclusive basis only within the scope and for the purposes specified by Neilo. All intellectual property rights (including, but not limited to copyrights, patent rights, trademark rights, design rights and the rights set forth in Articles 27 and 28 of the Copyright Act, Japan) belong solely to Neilo and you will not acquire them.
8. Advertisements within the App
A) This App is operated through advertising revenue, and we may display Neilo’s and/or third parties’ advertisements(including the playback of advertising videos) on this App.
B) You may use the Service free of charge in exchange for accepting advertisements displayed within the App.
C) We make no guarantee as to the legality, safety, accuracy, or usefulness of the content of third party websites that can be accessed through links within the App, including the advertisements set out in the preceding paragraph. However, with respect to the collection of information from minors under the age of 13 (which may vary depending on where you live), we ensure that such third parties will comply with the requirements of relevant children’s data protection laws (where applicable), such as US COPPA, UK GDPR, EU GDPR and the ICO’s Age Appropriate Design Code (Children’s Code). For more information about how we handle your personal information, including information about children, please see “9. Handling of Personal Information.”
D) The intellectual property rights of the advertisements displayed on this App (including, but not limited to, copyrights, patents, trademarks, design rights, etc., including the rights set forth in Articles 27 and 28 of the Copyright Act, Japan) belong to Neilo or Licensors. You may not copy, transmit, or otherwise use all or part of the advertisements, or allow a third party to use them, without the permission of us or Licensors, except as permitted by law.
9. Handling of Personal Information
We will handle all information, including personal information, obtained from you appropriately in accordance with the OH!THE SURVIVOR! Privacy Policy.
10. Prohibitions
When using the Service, you should not engage in any of the following acts or acts that could result in any of the following:
(i) Any actions that violate or may violate these Terms;
(ii) Any act that infringes or may infringe the intellectual property rights, such as copyrights and trademarks, of Neilo or a third party;
(iii) Any acts that infringes or may infringe the rights or profits of Neilo, other users or third parties;
(iv) Unfair discrimination, slander, or actions that encourage unfair discrimination, or actions that damage the reputation or credibility of others;
(v) Stalking a specific user for an extended period despite being rejected;
(vi) Disclosing or publishing other users’ contact information without permission;
(vii) Acts that lead to or may lead to a crime;
(viii) Providing false information or using it for fraudulent purposes;
(ix) Unauthorized rewriting or deletion of information stored in our facilities;
(x) Actions that are not intended by us (including, but not limited to, defects, bugs, and malfunctions), intentionally tampered with Game Data, or programs not approved by Neilo, with the aim of obtaining profits for yourself or a third party;
(xi) Development, distribution and use of tools or programs for the purpose of the acts described in the preceding paragraph and act that induces, solicits, assists, or may induce a third party to do so;
(xii) Sending, posting or using harmful or malicious computer programs such as viruses, etc.;
(xiii) Any act that places a burden on Neilo’s or a third party’s servers, or any act that interferes with or may interfere with the operation of this Service or Neilo’s network system;
(xiv) Modification, alteration, modification, reverse engineering, decompile or disassembly of the Service;
(xv) Using the Service by a minor customer without the consent of their legal representative;
(xvi) Knowing that an act falls under any of the preceding items, an act that is intended to encourage, induce or solicit that act;
(xvii) Act that we deem to be against or may be against the law or public order and morals;
(xviii) Other act that we deem inappropriate, such as annoying other users; or
(xix) Acquiring all or part of the Content in the Service or other rights or benefits available to you in the Service through fraudulent means, whether for a fee or free of charge, or disposing of them by transferring, exchanging, or otherwise disposing of them to a third party (excluding methods approved by us), or any act that encourages such actions.
11. Restrictions on Use
A) We may immediately suspend your use of all or part of the Service if we determine that you fall under any of the following:
(i) If you commit any act prohibited by the preceding article, or otherwise violates or is likely to violate these Terms; or
(ii) Any other case in which we judge that it will interfere with our business.
B) Even if you suffer damage due to the suspension of the Service pursuant to the preceding paragraph, we shall not be liable for such damage unless it is due to our willful misconduct or gross negligence.
12. Validity of this Agreement
A) Even if any part of these Terms is determined to be invalid under the law, the validity of the other provisions shall not be affected.
B) Even if any part of these Terms is determined to be invalid or rescinded in relation to a particular user, the validity in relation to the other user should not be affected.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Japan, and any disputes arising in connection with these Terms or the Service shall be submitted to the exclusive jurisdiction of the Tokyo District Court in Japan as the court of first instance.